Privacy Policy

SCHOOL POLICY CONCERNING LESSONS, ROAD TEST, DEPOSIT AND CANCELLATIONS

Any new features that augment or enhance the current service, including the release of new tools and resources, shall be subject to the terms and of service.  Madera Driving School reserves the right to update and change the terms of service from time to time without notice. Continue use of the service
after any changes shall constitute your consent to such change.

Weather Conditions
In the event of rainy or snowy conditions, please assume that all lessons and classes are still in session.
If we find the conditions to be dangerous or excessive, we will notify you in order to reschedule your appointment. You cannot assume that a lesson is cancelled due to rain or light snow.

Code of Conduct
Our instructors are required to uphold high standards of conduct and professionalism, and we expect the same of our students. If for any reason, the instructor feels like the student is behaving recklessly,
dangerously, and/or disrespectfully, the service will be stopped and forfeited.

We reserve the right to cancel or terminate the lesson or account immediately if the student is intoxicated, for the safety of the instructor and the student. Racial discrimination, sexual harassment, verbal, physical, written or other
abuse (including threats of abuse or retribution) under any circumstances, of any Madera staff, customer, member or officer will not be tolerated. Students cannot be accompanied by any individual, whether a parent, spouse, child or friend.

Covid-19 regulations
We at Madera Driving School take the health and safety of all our customers and employees very seriously. Therefore, we will be following the rules and regulations of the state of NY as well as the department of Motor Vehicles very closely. It’s mandated that masks be worn when entering all places of
business. Therefore, all customers that wish to enter our office must wear a face mask. Accordingly, all students (as well as the instructor) must wear a mask while taking their lesson. Moreover, our vehicles will be sanitized before and after lessons.

RESERVATIONS FOR LESSONS

Appointment lessons are made on a reserved basis. To reserve time, a deposit of the full fee is required in advance. Due Covid-19 (H&M) Madera Driving School will be restricting the students picked up at their address.

RESERVATIONS FOR ROAD TEST

An eighty-five-dollar ($85.00) deposit is required 2 weeks in advance to reserve a car. No cars will be reserved if the fee is not paid. No exception applies!

LATENESS
Minor’s students must bring a responsible person to sign the form with proof of ID. Students are expected to meet the instructor in front on time.
A. If the student is late, the instructor will wait up to 15 minutes before returning to the school. The student will at that time lose the session.
B. If the instructor is late, allow 15 minutes before you call the school. The student’s time will begin when the instructor arrives.
C. In case it has been agreed by (H&M) Madera Driving School to pick up the students at their address that is in the vicinity of the school within a 5-minute drive. Lessons out of the area will require a double lesson. (1 ½ hour lesson). Students are expected to meet the instructor in front of a pre-arranged
address, on time. The instructor will knock on your door or honk the horn or call you if the student is late., the instructor will wait up to 15 minutes before returning to the school. The student will at that time lose the lesson.

NO SHOW
If the student fails to appear for the lesson, the lesson is forfeited, and the student loses the lesson.

CANCELLATIONS
Deposits for lessons not taken will not be forfeited if the school is given a cancellation notice 24 HOURS IN ADVANCE of the lesson.

Cancellation of Road Tests must be done at least 71 hours (3 days) prior to the appointment time. Road Tests can be rescheduled once, free of charge if the 72 hours advance notice is provided.

A. If the student cancels the same day of the class, the student will forfeit the class. Cancellations or new appointments must be made within business hours, Monday thru Saturday 9am to 6pm.

IF THE CLASS IS SCHEDULED FOR MONDAY, THE CLASS MUST BE RESCHEDULED SATURDAY BEFORE 4PM.
B. Credits, Deposits and Gift Certificates must be used within a year.

REFUNDS
Refunds after approved by a manager will be issued within 1-2 weeks in the form of a check issued by the school.

ALL PACKAGES EXPIRE IN One (1) YEAR ROAD TEST
All the above policies apply to road tests with the following additional provisions:

A. ROAD TEST MUST BE CONFIRMED 3 DAYS BEFORE THE APPOINTMENT DAY.

B. If you confirm your road test appointment and fail to appear you will forfeit the deposit and will need to pay the $85.00 again for the road test vehicle.

C. If appointments were made by the students and the DMV refuses to give the student a test because the student’s certificate or permit is not in order, meaning, expired, missing, or invalid, the student’s road test is forfeited and a $15 reschedule fee is charged. All students must bring a driver’s permit with photo identification and glasses if needed.

D. If a student requires an appointment date earlier than what is available there is an additional fee at the school’s discretion.

E. If a student needs road test in a different county or out of area, the student will be responsible for any tolls and additional travel fee depending on the location.

F. IF STUDENT FAILS THE ROAD TEST, ANOTHER $85 DEPOSIT WILL BE REQUIRED TO RESERVE A CAR AGAIN

G. If your road test is scheduled at:
9:00am to 11:00pm, must be at Madera Driving School at 8:00 am
1:00pm to 3:15pm, must be at Madera Driving School at 11:30am

All students must come to the Madera Driving School Office for the Road Tests and be aware that if you are late, the road test will be forfeited.

*WE WILL BE CONTACTING YOU A DAY BEFORE THE ROAD TEST TO ARRANGE THE PICK-UP
TIME AT THE OFFICE*
*THE ESCORTS WILL BE WAITING ONLY FOR 5 MINUTES IN CASE YOU’RE LATE. AFTER THAT
TIME, YOU WILL LOSE YOUR ROAD TEST APPOINTMENT*
***WE DO NOT MEET YOU AT ROAD TEST SITE***
***WE DO NOT PICK UP FOR ROAD TESTS***

Easysoftonic